Shipping, Returns & Refunds

Last updated: October 25, 2026

Bellaviago is operated by SHGO, LLC. For shipping, return, refund, or cancellation questions, email contact@shgo.us.

Shipping Policy

Shipping destinations

We ship to addresses in the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, international destinations, or military APO/FPO/DPO addresses.

Order processing and dispatch

Orders ship from the Austin, Texas area via USPS. Our order-processing cutoff is 2:00 p.m. Central Time, Monday through Friday, excluding U.S. federal holidays. Orders with confirmed payment received before the cutoff are normally prepared that day and dispatched the next business day. Orders received after the cutoff, on weekends, or on holidays begin processing the next business day and are normally dispatched the following business day.

Inventory availability, address verification, payment review, and unusually high order volumes may affect processing. We will contact you if your order is delayed.

Estimated delivery time

Standard delivery is estimated at 2–5 business days after USPS receives your package. Order processing time is additional. Delivery estimates are not guaranteed; weather, carrier disruptions, and local conditions may cause delays.

Shipping charges and promotions

Standard shipping is free on orders with a merchandise subtotal of $50.00 USD or more after discounts, excluding tax and shipping. For orders below $50.00 USD, standard shipping is $5.99 USD per order.

During special promotions, free shipping or reduced shipping charges may apply under the rules of that promotion. Eligible products, dates, minimum purchase requirements, and other conditions will be stated in the promotion announcement. Promotional shipping terms take precedence over our standard shipping rates for qualifying orders. The final applicable shipping charge is shown at checkout before payment.

Tracking

A USPS tracking number will be provided after dispatch so you can follow your shipment.

Incorrect addresses and delivery issues

Please provide a complete and accurate shipping address. If an incorrect address causes a return or requires reshipment, we may ask you to pay the actual additional shipping cost after notifying you in advance. For suspected loss, damage, or delivery errors, email contact@shgo.us with your order number, a description of the issue, and photographs where available. We will investigate and arrange an appropriate remedy when we are responsible or applicable law requires it. A tracking status alone does not limit rights provided by law.

Dispatch delays

If we cannot dispatch your order within the promised timeframe, we will notify you of the delay, provide a revised estimated dispatch date when available, and offer the choice to consent to the delay or cancel for a prompt refund, as required by applicable law. If required consent is not obtained or we cannot fulfill your order, we will cancel and refund as required by law.

Return & Refund Policy

30-day return requests

You may request a change-of-mind return within 30 days of delivery. Products must be unused, unopened, and in their original packaging with all original components. Contact us before sending a return so we can provide instructions and the correct return address. Returns sent without prior instructions may take longer to process.

Return exclusions

Opened or used cosmetics, products damaged through customer misuse, items outside the return-request period, and products clearly identified as final sale at purchase are generally not eligible for change-of-mind returns. Discounted products are not automatically final sale. These exclusions do not limit your rights concerning defective, damaged, or incorrect goods or other rights under applicable law.

Defective, damaged, or incorrect products

Email contact@shgo.us with your order number, an explanation, and photographs where available. After reviewing the issue, we will explain the appropriate refund, replacement, or reshipment options. When the issue is our responsibility, we will cover reasonable return shipping costs. Please contact us before purchasing a return label.

Return shipping and original delivery charges

You are responsible for return shipping costs for change-of-mind returns. Original delivery charges are generally nonrefundable for those returns, except where applicable law or a specific offer requires otherwise. We cover reasonable return shipping costs for defects, incorrect products, or other issues for which we are responsible. Any refund of original delivery charges in those cases will be handled according to applicable law and the circumstances of the order.

Refund processing

Once your return has arrived and been inspected, we will notify you of the decision. We aim to process approved refunds to the original payment method within 5 business days after inspection. Your bank or payment provider may need additional time to post the refund. A shorter legally required deadline takes precedence. If a refund has not appeared after your provider’s processing period, contact us for assistance.

Cancellations

To request cancellation before dispatch, email contact@shgo.us immediately with your order number. We will try to stop fulfillment, but cannot guarantee cancellation once processing is underway. If the order has already shipped, follow the return process above. If we cancel an unfulfilled order, we will refund the applicable payment as required by law.

How to request a return

Email contact@shgo.us with your order number, purchaser’s name, and reason for return. After approval, we will provide return instructions and the return address. Do not send products to the manufacturer or assume that our business mailing address is the return location.

Business: SHGO, LLC / Bellaviago
Mailing address: 5904 Bianca Dr., Round Rock, TX 78665-2350, USA
Email: contact@shgo.us